Most healthcare organizations still treat referral intake as an administrative task. It is handled in the background, routed through fax, and managed manually by staff. It is rarely measured beyond basic throughput. That is the mistake. Referral intake is not a back-office function. It is where revenue is either captured or lost, and in most organizations, it is happening before anyone realizes it. It is also one of the few points in the care…

In healthcare, the focus of technology investment has evolved. Innovation still matters—but efficiency, integration, and measurable ROI now drive most decisions. The question is no longer what’s new, but what’s working—and what’s worth it. Most healthcare organizations today are looking for ways to simplify their technology stack—fewer vendors, fewer contracts, fewer…

Product development and innovation is hard. The key goal is to develop product capabilities that are helpful to customer workflows and actually get used by customers. You can build the most technically sophisticated platform in the world, but if it doesn’t solve real problems in real workflows, it sits unused. This is why customer collaboration isn’t optional—it’s the foundation of meaningful innovation….

From IBM/Tivoli systems management to mobile content to cloud computing to healthcare technology, I’ve watched similar patterns play out across industries. Technology that seems difficult to implement becomes standard practice—but the timeline is rarely what people expect. As I look at patient referral management, I see that pattern repeating…

In the complex ecosystem of modern healthcare, patient referrals serve as critical pathways to specialized care. Yet these pathways are often clogged with inefficiencies that frustrate providers, delay patient care, and create significant revenue leakage. Manual document processing bogs down clinical staff with hours of data entry, creating errors…

Forward-thinking hospitals have discovered a massive revenue opportunity hiding in plain sight. While many healthcare systems struggle with referral inefficiencies, innovative organizations are transforming these challenges into competitive advantages through comprehensive communication improvements.

Communication among healthcare professionals is vital to the success of hospitals and healthcare facilities both within their organizations and with community providers. Communication skills are a necessity in the healthcare setting due to the frequent sharing of...

Millions of patient medical referrals are sent every year between primary care providers and specialists, but there are often technology barriers that make the process difficult and time-consuming, causing frustrations across the board. Without a standardized process,...

Children’s hospitals are faced with new challenges daily and the solutions are often part of a multi-year strategy to see results. After navigating through COVID for the past 24 months, it appears we’re going to be able to get back to some of the challenges that...

Proficient Health had a great time sponsoring and attending the LOWVELO bike race last weekend! Our CEO, Robb Hutchison and VP of Sales and Marketing, Luke Gunter were able to participate in the race on Saturday. The cold and rainy weather wasn’t able to stop the...

Proficient Health headed south to attend the Florida Association of ACOs Conference in Orlando on November 3-5. FLAACOs was held in a hybrid setting this year, allowing us to meet with attendees in person and through the Whova App. It was great to be back in person...

The National Association of ACO’s Fall Conference was held Wednesday, September 29 through Friday, October 1. Proficient Health was excited to travel to Washington D.C. and attend the conference in person.  The conference kicked off with a great presentation about...

WakeMed Children’s and PM Pediatrics joined Proficient Health in our latest webinar, “Aligning your Children’s Hospital with Community Providers.” This webinar discusses how your children’s hospital can create an alignment strategy that incorporates referring and...

Hospitals & health systems around the country are facing challenges they’ve never faced before due to COVID-19 and finding unique innovative solutions to continue their day to day work without disruption. We are proud that during a pandemic and unprecedented...

Why are accountable care organizations placing emphasis on specialist engagement? Specialty care drives 40-60% of medical costs and furthermore, specialists are critical to care delivery. There are many factors that can cause specialists to feel unengaged with their...

Proficient Health is honored to sponsor and attend the Stomp the Stigma Drive-In Concert benefiting Mental Health Greensboro! Mental Health Greensboro is constantly working to break the cycle of poverty for families in Greater Greensboro. The night will consist of...