Enabling Better Communication & Collaboration

Proficient Health understands the importance of collaboration in healthcare to improve care delivery and coordination. We are setting new standards in the industry-changing how people and organizations deliver care. Our integrated suite of software solutions works hand-in-hand with an organization’s existing EHR to support better patient care, easier consults, improved operational efficiencies, enhanced in-network optimization, and reduced costs for both healthcare providers and patients.

Improve patient satisfaction, network leakage and care coordination.

Check out our latest eBook to explore how Triad HealthCare Network, Lurie Children's Hospitals, WakeMed Key Community Care and others have enabled better communication and collaboration. 

OUR SOLUTIONS

Exclusive to the healthcare industry, Proficient Health’s integrated suite of software solutions work seamlessly to support collaboration and communication while improving patient care. Proficient Health solutions help Accountable Care Organizations (ACOs), Clinically Integrated Networks (CINs), both large and small health systems and children’s hospitals:

  • streamline and standardize the patient referral process

  • reduce costs through improved workflow efficiency

  • minimize unnecessary ED visits and duplicative test or procedures 

  • optimize your current EHR investment

Send and receive referrals, seamlessly and securely.

One of the big challenges faced by healthcare organizations is the technology divide. How do you work efficiently with practices that aren’t on –the same EHR or even with internal departments that use incompatible legacy systems?   

PH Exchange makes it easy to communicate seamlessly, securely and affordably across disparate systems, regardless of the technology or paper-based processes used. Our HIPAA-compliant, web-based solution acts as an EHR companion to each system used by members of a healthcare community. We provide an electronic bridge that makes it simple to exchange clinical information securely online – speeding communication, eliminating delays in patient care and reducing costs.

PH Exchange is most often used to automate patient referral workflows. But it can also be used to solve a wide range of information management challenges – from collecting reporting data to arming affiliated field workers with an easy way to capture, submit and share notes on patient visits.

Learn MorePH EXCHANGE

Reach the right provider – every time.

Phone tag, unanswered pages and navigating through call centers and answering service queues can be frustrating and slow decision-making at the point of care. PH Connect offers a powerful, time-saving communication alternative, making it simple to connect with the provider you need when you need them – whether working from your desktop or from your mobile device of choice. 

PH Connect enables communication and collaboration community-wide, across the entire healthcare continuum; from front end primary care providers, urgent care centers, and athletic trainers; through the ED, specialists and hospitalists; all the way through to the post-acute home health, rehab and long-term care providers. 

Like all Proficient Health solutions, PH Connect streamlines access, improves the direct admission process and makes referrals easier and more efficient. Duplicate tests, unnecessary diagnostics and unnecessary hospital stays can also be avoided. All of this leads to better patient care, increased overall productivity and satisfaction of physicians and other staff and widespread user adoption. 

Learn MorePH CONNECT

Go paper-free. Share & manage healthcare information online.

Incompatible systems between hospitals, health systems, provider practices,etc. make it nearly impossible to share protected health information securely. Faxes are sent back and forth to communicate but are often insufficient as they are incomplete or misplaced.  

PH Capture provides a simple solution to this problem with a streamlined, paperless, customized workflow that reduces labor costs and lowers overall operational costs. Our solution converts faxes into HIPAA-compliant electronic files that can be managed and shared online-- eliminating the paper-shuffling, copying and scanning. Each workflow is customized to your department, even down nomenclature.

PH Capture will integrate with the organization/practices’ EHR, and electronic files can be exported directly into the patient’s record.

Learn MorePH CAPTURE

Ready to create your own success?

Learn how ACOs, healthcare systems and children’s hospitals are using Proficient Health solutions to impact patient care and satisfaction, increase access, availability, responsiveness and overcome technology barriers created by desperate EHRs.

SCHEDULE A DEMO

25%
Increase in Follow-up Appointments

50%
Reduction in Physician to Physician Calls

80%
Of Communication Responded to in 25 Minutes

100%
HIPAA-Compliant Solutions

We expect PH Exchange to pay for itself many times over. It has helped us address an immediate need and realize a significant financial benefit, all while delivering better coordinated patient care.

—Elissa Langley
COO, Triad HealthCare Network

Now I can skip the operators and answering services and directly reach our pediatricians via voice or text in a HIPAA-compliant manner.

—Patrick Lyons, MD
Hospital Based Medicine

We now have a seamless, ‘closed loop’ workflow to support prompter and better coordinated care delivery. Everyone benefits, including both our member practices and our patients.

—Elissa Langley
COO, Triad HealthCare Network

PH Connect allows providers real time access to each other without prior knowledge of call schedules; enables them to share patient-specific information securely, unlike conventional texting; and provides read receipts to communicate that messages have been received.

—Ted Tsomides, MD
WakeMed Health & Hospitals

We know there are valid reasons for some referrals to be sent out of network – from patient preference to a lack of local capacity to meet urgent care demands. But many referrals were being sent out-of-network because of a simple lack of awareness. We now have a ready way to intervene before the referral is made.

—David Grapey, MD
Specialty Medical Director, Triad HealthCare Network