Blog - Proficient Health

Communication Strategies in Healthcare

Communication among healthcare professionals is vital to the success of hospitals and healthcare facilities both within their organizations and with community providers. Communication skills are a necessity in the healthcare setting due to the frequent sharing of...

How to Improve Your Medical Referral Process

Millions of patient medical referrals are sent every year between primary care providers and specialists, but there are often technology barriers that make the process difficult and time-consuming, causing frustrations across the board. Without a standardized process,...

Growth, Access, and Capacity Impacting Children’s Hospitals in 2022

Children’s hospitals are faced with new challenges daily and the solutions are often part of a multi-year strategy to see results. After navigating through COVID for the past 24 months, it appears we’re going to be able to get back to some of the challenges that...

Proficient Health Sponsors and Rides in LOWVELO Bike Race

Proficient Health had a great time sponsoring and attending the LOWVELO bike race last weekend! Our CEO, Robb Hutchison and VP of Sales and Marketing, Luke Gunter were able to participate in the race on Saturday. The cold and rainy weather wasn’t able to stop the...

Proficient Health attends the Florida Association of ACOs Conference

Proficient Health headed south to attend the Florida Association of ACOs Conference in Orlando on November 3-5. FLAACOs was held in a hybrid setting this year, allowing us to meet with attendees in person and through the Whova App. It was great to be back in person...

Proficient Health Attends the National Association of ACO’s Fall Conference

The National Association of ACO’s Fall Conference was held Wednesday, September 29 through Friday, October 1. Proficient Health was excited to travel to Washington D.C. and attend the conference in person. The conference kicked off with a great presentation about...

RECAP: Aligning your Children’s Hospital with Community Providers Webinar

WakeMed Children’s and PM Pediatrics joined Proficient Health in our latest webinar, “Aligning your Children’s Hospital with Community Providers.” This webinar discusses how your children’s hospital can create an alignment strategy that incorporates referring and...

Helping Healthcare Organizations Navigate COVID-19

Hospitals & health systems around the country are facing challenges they’ve never faced before due to COVID-19 and finding unique innovative solutions to continue their day to day work without disruption. We are proud that during a pandemic and unprecedented...

Specialist Engagement: 10 Strategies for Getting Specialists Onboard with your Cost, Quality and Patient Satisfaction Goals

Why are accountable care organizations placing emphasis on specialist engagement? Specialty care drives 40-60% of medical costs and furthermore, specialists are critical to care delivery. There are many factors that can cause specialists to feel unengaged with their...

Proficient Health Sponsors Stomp the Stigma Drive-In Concert

Proficient Health is honored to sponsor and attend the Stomp the Stigma Drive-In Concert benefiting Mental Health Greensboro! Mental Health Greensboro is constantly working to break the cycle of poverty for families in Greater Greensboro. The night will consist of...

Using Advanced Referral Management Tools to Impact Key Metrics- Part 2

In our last blog post, we took a look into understanding and identifying the operational issues that ACOs and their participating providers face. This blog will focus on a few examples of how Proficient Health is helping our customers rise to these challenges:...

Using Advanced Referral Management Tools to Impact Key Metrics- Part 1

For years, effectively managing network referrals has been important for ACOs. However, a progressive ACO must acknowledge that effective referral management can impact much more than being able to monitor network leakage. With CMS and commercial payers...

RECAP: A Fireside Chat with ACO Leaders on the Impact, the Comeback & the Future for Accountable Care Organizations

2020 has had more than its fair share of changes and challenges for healthcare organizations across the country. Hearing how others are responding to the Coronavirus pandemic can have its advantages and help to make necessary preparations for the remainder of the...

What Actually Happens When A Specialist Consult Is Ordered In A Hospital & Why Does It Take So Long?

The good news: Electronic health record systems (EHRs) have made it very simple to order a specialist consultation for a patient! The bad news: The time between ordering a consult and a patient being seen can take hours… even days. There are numerous ways consult...

The Fax Machine is Bogging Down Our Coronavirus Response & Here’s What We Can Do About It!

Lengthy waits for COVID-19 test results have become commonplace in communities across the nation. And it is clear fax machines are a contributing factor. A recent article in the New York Times sums up the issue well (Bottleneck for U.S. Coronavirus Response: The Fax...

Helping ACOs Move Beyond Network Leakage – More Than Just Numbers

For years, network leakage has been a hot topic for ACOs, with significant implications for a number of areas including revenue, quality, patient satisfaction and more. Successful ACOs understand that when it comes to network leakage, it's important to focus on more...

How WakeMed Strengthened Provider Access to Win More Referrals

The Challenge: Fragmented communication between in-hospital physicians and referring providers causes delays As a regional territory with more than 1,000 providers and referring physicians, WakeMed Health & Hospitals wanted to improve communication and strengthen...

Proficient Health Unveils AI-Powered Automated Document Processing

New product innovation helps healthcare organizations increase operational efficiency and accuracy. Greensboro, NC – April 28, 2025 – Proficient Health, a leading provider of secure referral management and provider communication tools, today announced the...

$140,000 Saved Annually: How WakeMed Transformed Provider Communication with Proficient Health

Overview WakeMed Health & Hospitals, a leading healthcare provider, sought a more efficient and cost-effective way to streamline communication across its Acute Rehab Services department. By replacing outdated paging systems with Proficient Health’s provider...

Improved Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network

CHALLENGE: Communication challenges between referring physicians and hospital specialist Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring...

New Mental Health Program Relies on Proficient Health to Connect PCPs with Psychiatry Specialist

CHALLENGE: Providing direct and secure access to Psychiatry specialist without disruption Lurie Children’s has a commitment to the overall health and wellbeing of children and families. Essential to the care of the whole child is the early identification and treatment...

Streamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical TherapistsStreamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical Therapists

CHALLENGE: Referring Patients is time-consuming and problematic When athletic trainers and physical therapists refer patients to orthopedic specialists, the process can be time consuming and problematic: requiring significant time spent on numerous phone calls,...

Helping WakeMed Regain ACC Heart Failure Accreditation

CHALLENGE: Unable to schedule timely follow-up visits for discharged heart failure patients In 2016, WakeMed was at risk of losing their American College of Cardiology (ACC) Heart Failure Accreditation (after not meeting their goal of having 75% of patients diagnosed...

Improving Emergency Department Experience for Patients and Physicians

CHALLENGE: Lack of direct clinical communication compromises patient experience and can drive up costs For primary care physicians (PCPs), referring patients to the Emergency Department (ED) can be a time-consuming process. Many PCPs leave the communication in the...

Eliminating Delays in Physician-Nursing Communication to Improve Patient Care

CHALLENGE: Delayed communication between floor nurses and providers negatively impacts patient satisfaction and quality of care WakeMed Health and Hospitals, a 919-bed system with nearly 3500 nurses and 1100 physicians, had successfully used PH Connect for...

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