Improving Emergency Department Experience for Patients and Physicians
CHALLENGE: Lack of direct clinical communication compromises patient experience and can drive up costs For primary care physicians (PCPs), referring patients to the Emergency Department (ED) can be a time-consuming process. Many PCPs leave the communication in the...
Eliminating Delays in Physician-Nursing Communication to Improve Patient Care
CHALLENGE: Delayed communication between floor nurses and providers negatively impacts patient satisfaction and quality of care WakeMed Health and Hospitals, a 919-bed system with nearly 3500 nurses and 1100 physicians, had successfully used PH Connect for...
Helping an ACO Address Total Cost of Care (TCoC) by Avoiding Unnecessary ED Visits
CHALLENGE: Lack of direct access to specialists was driving up ED evaluations and total cost of care Wake Key Community Care (WKCC) is an ACO/CIN formed by WakeMed and Key IPA in 2013. With more than 1,000 physicians, WKCC currently manages over 210,000 lives under...
Helping an ACO Move Past Communication Silos to Create Cost Efficiencies and Improve Patient Care
CHALLENGE: Continue to create efficiencies that improve Total Cost of Care With 1,000 physicians and more than 210,000 lives under contract, Wake Key Community Care (WKCC) had made great strides in managing Total Cost of Care, but leaders felt there was still...
Helping A Leading ACO Keep Referrals In Network
CHALLENGE: Out-of-network referrals that decreased revenues by an estimated $200 million annually Triad HealthCare Network (THN) is a physician-led accountable care organization with more than 900 practitioners in central North Carolina. Though the organization was...
Improving Patient Satisfaction with a New Referral Management Process
CHALLENGE: Fragmented communication causes delays in appointments and negatively impacts patient satisfaction Triad HealthCare Network (THN) is a physician-led accountable care organization (ACO) spanning more than 900 practitioners in central North Carolina. Members...
WakeMed Improves Patient Throughput With Faster Consults
CHALLENGE: Inefficient processes for sending specialist consults caused delays in patient care and extended average length of stay in hospital It’s very common for patients in the hospital to require a consultation with a specialist – in fact, over 300 inpatient...
Labor & Delivery Department Uses Electronic Faxing to Streamline Processes and Improve Efficiency
CHALLENGE: Manual and paper-based processes trap information in silos The Labor and Delivery department is a place where patient information is crucial to providing the best care to an expectant mother. There are numerous doctors’ offices where a patient can be seen...
Using Electronic Faxing to Streamline Processes and Improve Efficiency
CHALLENGE: Manual and paper processes trap information in silos Hospitals and independent care providers rarely use the same EHR platform, making it difficult to share and manage referrals and other protected health information (PHI). Faxing is frequently the tool of...