Customer Support
How can we help you today?
Support for existing Proficient Health customers to manage users, request updates, and get help with the system. Select the type of request below to get started.
How can we direct you?
User access
Add, update, or remove a user
Config’ updates
Update practices, providers, locations, document types, roles, or call schedules
General support
Ask a question, request a report, or get help with something not listed
Report an issue
Submit a system issue or performance concern
Feature request
Share an idea for a new feature or enhancement
Billing question
Get help with invoices or billing inquiries
Support you can count on
Our support team is available Monday–Friday, 8:00 AM–7:00 PM ET for standard requests.
Please use the options above to submit a request so it can be routed to the right team. Support requests submitted outside these hours will be addressed the next business day. For urgent matters, please call the number associated with your product — available 24/7.
PH Connect: (877) 278-3637
PH Exchange: (800) 683-9754
PH Capture: (877) 778-3108