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News & Updates
$140,000 Saved Annually: How WakeMed Transformed Provider Communication with Proficient Health
Overview WakeMed Health & Hospitals, a leading healthcare provider, sought a more efficient and cost-effective way to streamline communication across its Acute Rehab Services department. By replacing outdated paging systems with Proficient Health’s provider...
Improved Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network
CHALLENGE: Communication challenges between referring physicians and hospital specialist Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring...
New Mental Health Program Relies on Proficient Health to Connect PCPs with Psychiatry Specialist
CHALLENGE: Providing direct and secure access to Psychiatry specialist without disruption Lurie Children’s has a commitment to the overall health and wellbeing of children and families. Essential to the care of the whole child is the early identification and treatment...
Streamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical TherapistsStreamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical Therapists
CHALLENGE: Referring Patients is time-consuming and problematic When athletic trainers and physical therapists refer patients to orthopedic specialists, the process can be time consuming and problematic: requiring significant time spent on numerous phone calls,...
Helping WakeMed Regain ACC Heart Failure Accreditation
CHALLENGE: Unable to schedule timely follow-up visits for discharged heart failure patients In 2016, WakeMed was at risk of losing their American College of Cardiology (ACC) Heart Failure Accreditation (after not meeting their goal of having 75% of patients diagnosed...
Improving Emergency Department Experience for Patients and Physicians
CHALLENGE: Lack of direct clinical communication compromises patient experience and can drive up costs For primary care physicians (PCPs), referring patients to the Emergency Department (ED) can be a time-consuming process. Many PCPs leave the communication in the...
Eliminating Delays in Physician-Nursing Communication to Improve Patient Care
CHALLENGE: Delayed communication between floor nurses and providers negatively impacts patient satisfaction and quality of care WakeMed Health and Hospitals, a 919-bed system with nearly 3500 nurses and 1100 physicians, had successfully used PH Connect for...
Helping an ACO Address Total Cost of Care (TCoC) by Avoiding Unnecessary ED Visits
CHALLENGE: Lack of direct access to specialists was driving up ED evaluations and total cost of care Wake Key Community Care (WKCC) is an ACO/CIN formed by WakeMed and Key IPA in 2013. With more than 1,000 physicians, WKCC currently manages over 210,000 lives under...
Helping an ACO Move Past Communication Silos to Create Cost Efficiencies and Improve Patient Care
CHALLENGE: Continue to create efficiencies that improve Total Cost of Care With 1,000 physicians and more than 210,000 lives under contract, Wake Key Community Care (WKCC) had made great strides in managing Total Cost of Care, but leaders felt there was still...