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News & Updates
Integration Over Consolidation: How Health Systems Invest for ROI
In healthcare, the focus of technology investment has evolved. Innovation still matters—but efficiency, integration, and measurable ROI now drive most decisions. The question is no longer what’s new, but what’s working—and what’s worth it. Most healthcare organizations today are looking for ways to simplify their technology stack—fewer vendors, fewer contracts, fewer…
Customer Collaboration: The Heart of Innovation in Healthcare Technology
Product development and innovation is hard. The key goal is to develop product capabilities that are helpful to customer workflows and actually get used by customers. You can build the most technically sophisticated platform in the world, but if it doesn’t solve real problems in real workflows, it sits unused. This is why customer collaboration isn’t optional—it’s the foundation of meaningful innovation….
Predictions for Patient Referral Technology in 2026: Recognizing the Pattern
From IBM/Tivoli systems management to mobile content to cloud computing to healthcare technology, I’ve watched similar patterns play out across industries. Technology that seems difficult to implement becomes standard practice—but the timeline is rarely what people expect. As I look at patient referral management, I see that pattern repeating…
The Power of AI in Patient Referral Management: From Manual to Automated, A New Era
In the complex ecosystem of modern healthcare, patient referrals serve as critical pathways to specialized care. Yet these pathways are often clogged with inefficiencies that frustrate providers, delay patient care, and create significant revenue leakage. Manual document processing bogs down clinical staff with hours of data entry, creating errors…
How Progressive Hospitals Are Addressing the $150 Billion Patient Referral Leakage Challenge
Forward-thinking hospitals have discovered a massive revenue opportunity hiding in plain sight. While many healthcare systems struggle with referral inefficiencies, innovative organizations are transforming these challenges into competitive advantages through comprehensive communication improvements.
How WakeMed Strengthened Provider Access to Win More Referrals
The Challenge: Fragmented communication between in-hospital physicians and referring providers causes delays As a regional territory with more than 1,000 providers and referring physicians, WakeMed Health & Hospitals wanted to improve communication and strengthen...
Proficient Health Unveils AI-Powered Automated Document Processing
New product innovation helps healthcare organizations increase operational efficiency and accuracy. Greensboro, NC – April 28, 2025 – Proficient Health, a leading provider of secure referral management and provider communication tools, today announced the...
$140,000 Saved Annually: How WakeMed Transformed Provider Communication with Proficient Health
Overview WakeMed Health & Hospitals, a leading healthcare provider, sought a more efficient and cost-effective way to streamline communication across its Acute Rehab Services department. By replacing outdated paging systems with Proficient Health’s provider...
Improved Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network
CHALLENGE: Communication challenges between referring physicians and hospital specialist Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring...