One of North Carolina’s Top ACOs Aligns Referrals Management Across Community Provider Network

Last Updated: On July 22, 2021

GREENSBORO, N.C. – July 7, 2021 – Today Proficient Health announced that WakeMed Key Community Care (WKCC), an Accountable Care Organization (ACO) in Raleigh, NC, has signed a multi-year contract with Proficient Health to align referrals across its primary care physician practices and specialty providers.

The implementation of PH Exchange™ means WKCC practices can create, track, and manage referrals in a centralized system — one that works with provider systems, regardless of EHR software. Practices and providers will have full visibility throughout the referral process and can easily communicate to address follow-up notes or provide other clinical information.

WKCC now has access to all products within the Proficient Health platform to optimize processes for urgent, emergent, and routine referrals for 430+ primary care providers and specialists within the ACO.  

Debi Hueter, executive director at WKCC said it was important from a technology standpoint to find a solution that would seamlessly connect their complex network working with multiple EHRs and meet providers in their current state.

“We’re pleased to be able to deliver a comprehensive solution for the providers in our ACO and help address their referral management needs with technology like Proficient Health,” Hueter says. “The connected workflows and near real-time data insights will help us improve care and encourage better communication between primary care physicians and specialists.”

“We are thrilled to expand our long-standing relationship with WKCC, extending the value of our entire platform of products,” says Robb Hutchison, CEO of Proficient Health. “We are looking forward to helping WKCC strengthen their referrals processes so that they can continue providing the highest quality of care for the communities they serve.”

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About WakeMed Key Community Care

WakeMed Key Community Care is an Accountable Care Organization (ACO) established to enhance the quality and coordination of health care, and reduce the costs of care by providing more value for beneficiaries. ACOs enable medical providers to work closer together to create healthier communities and help individuals in the Triangle-area coordinate their health more effectively. A collaboration between WakeMed Health & Hospitals and Key Physicians, WakeMed Key Community Care brings together more than 430 primary care providers with a leading health system and an additional 1100  specialty care providers. The partnership is designed to ensure that patients, especially the chronically ill, get the right care at the right time at the right level, while avoiding unnecessary duplication of services and preventing medical errors. For more information, visit

About Proficient Health

Proficient Health is a healthcare information technology company specializing in solutions for the secure exchange of referrals and clinical information. Our affordable, online services and mobility solutions connect physicians, hospitals, and other healthcare providers – helping them easily share and manage information, improve service and care delivery, drive down costs, speed reimbursement and get more out of their electronic medical records platform.  

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