The Challenge: Fragmented communication between in-hospital physicians and referring providers causes delays As a regional territory with more than 1,000 providers and referring physicians, WakeMed Health & Hospitals wanted to improve communication and strengthen...
New product innovation helps healthcare organizations increase operational efficiency and accuracy. Greensboro, NC – April 28, 2025 – Proficient Health, a leading provider of secure referral management and provider communication tools, today announced the...
Overview WakeMed Health & Hospitals, a leading healthcare provider, sought a more efficient and cost-effective way to streamline communication across its Acute Rehab Services department. By replacing outdated paging systems with Proficient Health’s provider...
CHALLENGE: Communication challenges between referring physicians and hospital specialist Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring...
CHALLENGE: Providing direct and secure access to Psychiatry specialist without disruption Lurie Children’s has a commitment to the overall health and wellbeing of children and families. Essential to the care of the whole child is the early identification and treatment...
CHALLENGE: Referring Patients is time-consuming and problematic When athletic trainers and physical therapists refer patients to orthopedic specialists, the process can be time consuming and problematic: requiring significant time spent on numerous phone calls,...
CHALLENGE: Unable to schedule timely follow-up visits for discharged heart failure patients In 2016, WakeMed was at risk of losing their American College of Cardiology (ACC) Heart Failure Accreditation (after not meeting their goal of having 75% of patients diagnosed...
Table of Contents ToggleCHALLENGE: Lack of direct clinical communication compromises patient experience and can drive up costsSOLUTION: PH Connect gives physicians instant connection to the ED, streamlining arrival process and treatment planRESULTS: Improved ED time...
CHALLENGE: Delayed communication between floor nurses and providers negatively impacts patient satisfaction and quality of care WakeMed Health and Hospitals, a 919-bed system with nearly 3500 nurses and 1100 physicians, had successfully used PH Connect for...
CHALLENGE: Lack of direct access to specialists was driving up ED evaluations and total cost of care Wake Key Community Care (WKCC) is an ACO/CIN formed by WakeMed and Key IPA in 2013. With more than 1,000 physicians, WKCC currently manages over 210,000 lives under...
CHALLENGE: Continue to create efficiencies that improve Total Cost of Care With 1,000 physicians and more than 210,000 lives under contract, Wake Key Community Care (WKCC) had made great strides in managing Total Cost of Care, but leaders felt there was still...
CHALLENGE: Out-of-network referrals that decreased revenues by an estimated $200 million annually Triad HealthCare Network (THN) is a physician-led accountable care organization with more than 900 practitioners in central North Carolina. Though the organization was...
CHALLENGE: Fragmented communication causes delays in appointments and negatively impacts patient satisfaction Triad HealthCare Network (THN) is a physician-led accountable care organization (ACO) spanning more than 900 practitioners in central North Carolina. Members...
CHALLENGE: Inefficient processes for sending specialist consults caused delays in patient care and extended average length of stay in hospital It’s very common for patients in the hospital to require a consultation with a specialist – in fact, over 300 inpatient...
CHALLENGE: Manual and paper-based processes trap information in silos The Labor and Delivery department is a place where patient information is crucial to providing the best care to an expectant mother. There are numerous doctors’ offices where a patient can be seen...
CHALLENGE: Manual and paper processes trap information in silos Hospitals and independent care providers rarely use the same EHR platform, making it difficult to share and manage referrals and other protected health information (PHI). Faxing is frequently the tool of...
