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How WakeMed Strengthened Provider Access to Win More Referrals

by Erika Grau | May 12, 2025 | Case Studies

The Challenge: Fragmented communication between in-hospital physicians and referring providers causes delays As a regional territory with more than 1,000 providers and referring physicians, WakeMed Health & Hospitals wanted to improve communication and strengthen...
$140,000 Saved Annually: How WakeMed Transformed Provider Communication with Proficient Health

$140,000 Saved Annually: How WakeMed Transformed Provider Communication with Proficient Health

by Erika Grau | Mar 7, 2025 | Case Studies

Overview WakeMed Health & Hospitals, a leading healthcare provider, sought a more efficient and cost-effective way to streamline communication across its Acute Rehab Services department. By replacing outdated paging systems with Proficient Health’s provider...
Improved Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network

Improved Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network

by Erika Grau | Sep 13, 2024 | Case Studies

CHALLENGE: Communication challenges between referring physicians and hospital specialist Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring...
New Mental Health Program Relies on Proficient Health to Connect PCPs with Psychiatry Specialist

New Mental Health Program Relies on Proficient Health to Connect PCPs with Psychiatry Specialist

by Erika Grau | Sep 13, 2024 | Case Studies

CHALLENGE: Providing direct and secure access to Psychiatry specialist without disruption Lurie Children’s has a commitment to the overall health and wellbeing of children and families. Essential to the care of the whole child is the early identification and treatment...
Streamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical Therapists

Streamlined Access to Orthopedic Specialist Drives Referrals from Athletic Trainers and Physical Therapists

by Erika Grau | Sep 13, 2024 | Case Studies

CHALLENGE: Referring Patients is time-consuming and problematic When athletic trainers and physical therapists refer patients to orthopedic specialists, the process can be time consuming and problematic: requiring significant time spent on numerous phone calls,...
Helping WakeMed Regain ACC Heart Failure Accreditation

Helping WakeMed Regain ACC Heart Failure Accreditation

by Erika Grau | Sep 13, 2024 | Case Studies

CHALLENGE: Unable to schedule timely follow-up visits for discharged heart failure patients In 2016, WakeMed was at risk of losing their American College of Cardiology (ACC) Heart Failure Accreditation (after not meeting their goal of having 75% of patients diagnosed...
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