CAREERS: Implementation Specialist

Implementation Specialist


The Implementation Specialist will engage all resources to ensure customers will implement our products on time and on budget.  Responsibilities include leading implementation projects through completion ensuring the highest customer service and rapid follow through. 

Location:

  • Greensboro, NC or Raleigh, NC

Essential Functions:

  • Develop and maintain a working knowledge of Proficient software and products.

  • Lead or support all aspects of customer implementations.

  • Serve as the lead contact for daily customer interaction and implementation activities.

  • Manage project execution to ensure adherence to schedule, budget and project scope.

  • Confer with project and customer stakeholders to identify and resolve problems.

  • Maintain consistent communication with Regional Client Success Managers and other Proficient Health team members regarding implementation, new business opportunities, risks, challenges, milestones, etc. 

  • Work with third-party vendors when issues traverse multiple systems.

  • Identify gaps in functionality and work with product management to enhance our products.

  • Provide training to all customers on Proficient Products (Onsite and Web Based).

  • Review and document current customer workflows and apply to the Proficient product suite.

  • Perform application configurations required during implementations.

  • Facilitate application and interface testing for new customers.

  • Create and update product and training documentation.

  • Participate in rotation for after-hour customer support.

Qualifications:

  • Polished phone presence with excellent verbal and written communication skills.

  • Ability to manage challenging customer interactions while maintaining a professional demeanor.

  • Highly organized, excellent problem-solving skills, detail-oriented and self-directed.

  • Demonstrated ability to work successfully in a customer-facing role.

  • An ability to thrive in a fast-paced environment with minimal supervision.

  • 1-2 years of prior experience in an implementation role.

  • Bachelor’s degree in MIS, Computer Science and/or equivalent experience.

  • Project Management experience preferred.

  • Experience with HL7 interfaces desired .

  • Experienced in Microsoft Excel and Google suite of products (gMail,Sheets,Docs).

  • Experience in Healthcare IT desired.

Travel Requirements:

  • Up to 50% travel may be required.

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