CAREERS: Senior Implementation Project Manager

Senior Implementation Project Manager


Manage small to large scale implementations of Proficient Health's software solutions.  Work with Project Team to define, estimate & schedule project work to achieve project scope. Provide a platform for communication and relationship management - engage stakeholders for buy-in, relieve bottlenecks & complexity. Provide performance monitoring, information and reporting of ongoing projects. 

 Essential Functions

  • Develop and maintain a working knowledge of Proficient software and products.
  • Manage and deliver successful customer implementations
  • Build customer loyalty by providing exceptional service during Implementation
  • Collaborate with Technical team to ensure application meets customer needs
  • Ensures that project teams follow Proficient Health's standard operating procedures (SOPs)
  • Assist customer with current and future state business process definition
  • Interact with Support team to ensure a smooth hypercare period and handover post-implementation
  • Schedules and runs project meetings and routine governance meetings
  • Handles key account conflict resolution; escalates conflicts where appropriate
  • Provides frequent and routine updates on key account project status


  • Polished phone presence with excellent verbal and written communication skills
  • Minimum 5 years experience in project management role
  • Demonstrated ability to manage budgets, timelines and resources across multiple concurrent projects, tracking progress against baseline estimates and ensuring on-time delivery to customers
  • Ability to work with all levels of management, staff, outside contractors, vendors, and customers, and to resolve and negotiate conflicts or problems with tact, diplomacy and composure
  • Must have healthcare and software experience
  • Bachelor's degree or higher
  • PMP certification preferred

Travel Requirements

  • Up to 25% travel may be required




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